Org. Setting and Reporting
This position is in the Field Technology Section (FTS) of the United Nations Mission in Kosovo (UNMIK), duty station Pristina. The Information System Assistant will report to the Chief Field Technology Section.
Within the limits of delegated authority, the Information Systems Assistant will be responsible for performing the following duties:
•Assists with the planning of all major projects within the Mission, monitoring the progress of the analysis, design, development, testing and implementation of new, moderately complex systems, and/or, participates as a member of a team with responsibility for major components of more complex systems;
•Supports the development of technical specifications for the procurement of equipment and contractual services, and coordinates the technical evaluation of offers and proposals received;
•Handles all aspects of contract administration including the establishment of service level agreements with vendors and chargeback policy for users;
•Assists the team with the development, implementation and monitoring of information systems standards, guidelines and procedures;
•Provides advice to users, analysing user requirements and translating these into new applications; determines application systems integration and linkage issues;
•Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc;
•Supports the team with the development of training materials, operating and user manuals and trains staff in the use of assigned systems;
•Assists with the development of disaster recovery plans relating to information systems and ensures appropriate planning and training of those responsible;
•Researches, analyses and evaluates new technologies and makes recommendations for their deployment;
•Participates in writing reports and papers on systems-related topics, system requirements, information strategy, etc.;
•Develops the yearly work plan, mentors and supervises personnel of the Unit.
Internetworking and Infrastructure
•Participates in the development of plans for major ICT systems’ projects within the mission, monitoring the progress of the design, installation and commissioning of various networks and systems;
•Contributes to the maintenance of internet working systems that includes routers and switches, operating systems’ platforms, database management systems, servers, workstations, and related equipment;
•Devises and administers disaster recovery plans; provides training for support staff in implementing these plans to ensure optimal readiness;
•Shares responsibility for the proper implementation of backup and recovery procedures;
•Maintains a regular review of the network resources access control, data security, and server and data stores security systems;
•Ensures all information security systems are properly configured and maintained;
•Supports the user access control for network resources and overall network security.
•Ensure integrity of the various internetwork connections within the missions Intra- and Extranets.
•Liaises with other Units within the Service and other logistics support elements of the Mission to maintain optimal 24/7 operations for the network and server systems operations.
•Reviews network and server configurations ensuring maximum efficiency and optimal usage of resources; identifies the need for new systems or re-engineering of the existing systems.
•Create and assigns work orders in accordance with established procedure; distributes work assignments and monitors progress, problems to resolution; detects problem patterns and recommends solutions.
•Act as problem escalation point for technical staff at lower levels; escalates problem/tasks to the appropriate parties in accordance with established procedure.
Professionalism: Knowledge of Information Technology and Applications, including Computer system networks. Good technical skills, ability to conduct network maintenance, provide support to physical and virtual server services, user support, implement and maintain Disaster Recovery/Business Continuity systems, and information systems security and control. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors’ language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
High school diploma or equivalent and certification/diploma of other supplemental academic qualifications or training in Information Systems and Technology are required. Comptia Security+ certification is desirable. PRINCE2 Foundation, ITIL Foundation certification and other industry trainings and certifications are desirable.
At least eight (8) years of progressively responsible experience in Information Systems and Technology, or related area. Experience in Information Systems and Technology in a United Nations common system field operation is desirable. Experience in carrying out programmatic/administrative tasks necessary for the functioning of the Unit including preparation of cost estimates/budgets, reporting on budget/programme performance, contracting vendor services is required.
English and French are the working languages of the United Nations Secretariat. Fluency in English or French, (both oral and written) is required; knowledge of the other is desirable
Evaluation of qualified candidates may include an assessment exercise which may be followed by an informal interview.
The entire assessment process takes an average of six months; all applicants will be notified in writing of the outcome of their application (whether successful or unsuccessful) within 14 days of the conclusion of the process. Successful candidates will be placed on the roster and subsequently will be invited to apply for field mission vacancies open only to roster members. Roster membership does not guarantee selection.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.