Strategic Content Coordination Assistant (Digital Production)

64x64 us embassy kosovo e1560163249552
U.S. Embassy Kosovo
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Announcement Number: Pristina-2021-009
Hiring Agency: Embassy Pristina
Position Title: Strategic Content Coordination Assistant (Digital Production) - All Interested Applicants
Open Period: 03/29/2021 - 04/18/2021
Vacancy Time Zone: GMT+1
Series/Grade: LE - 6520 8
Salary: EUR €22,570
Work Schedule: Full-time - Full time 40hrs/week
Promotion Potential: LE-8
Duty Location(s): 1 Vacancy in Pristina, KV
Telework Eligible: No

For More Info:

HR Section
+383 38 59 59 3000

Security Clearance Required: Public Trust - Background Investigation
Appointment Type Permanent


The Digital Production Coordinator works under the direct supervision of the Strategic Content Coordination Specialist (SCCS), has no supervisory responsibilities, and is responsible for the production of all visual and multimedia elements of Mission public engagement, including design, creation, and/or acquisition of customized visual and multimedia content, which is disseminated online, in person, or via traditional broadcast. Creates compelling visual content for all Mission outreach activities by assessing visual aspects of the media environment in Kosovo, public preferences for visual content formats and dissemination channels, and the impact of visual materials.

Qualifications and Evaluations


EXPERIENCE: This position requires a total of at least three years of progressively responsible experience in design, creation and packaging of visual and multimedia content for digital marketing, advertising or mass communications purposes, including extensive experience as an advanced end user of industry standard desktop and mobile software applications, internet and related communications technologies, and integration of visual content into web content management systems.

[Note: candidates considered for this position must provide a portfolio of original work demonstrating visual and multimedia design competence.]

JOB KNOWLEDGE: Must have strong creative skills and detailed knowledge of audio and video production, graphic design, and other visual content creation.

Must understand how online digital properties and communities function. Must have detailed knowledge of the attitudes of target audience groups, and their preferences for specific content, format, and delivery of visual communication. Knowledge of trends in regional and international communications patterns and how they affect the Kosovo communications landscape is required. General knowledge of digital promotion techniques, audience analysis and analytics, and customer service standards is required. Must have general knowledge of project management, including defining project objectives, outcomes, and assessment methods.

Must have general knowledge of all sources of USG strategic content: DOS guidance, functional and regional bureau digital communications materials, Mission multimedia content ( e.g., ambassadorial and other speeches; public events), sources of third party content. Detailed knowledge of legal regulations and procedural guidelines affecting use of visual and multimedia content as well as copyright and other restrictions on use of materials is required. General knowledge of U.S. foreign policy in Kosovo and comprehensive knowledge of the PD mission, its role in the Mission goals, and of both traditional and online engagement tools and programs used to convey U.S. foreign policy to the public is required.

Education Requirements: 

University degree in design, advertising, mass communications, or local equivalent is required.


Level 4 (Fluent) Speaking/Reading/Writing English is required.

Level 4 (Fluent) Speaking/Reading/Writing Albanian or Serbian is required.


Analytic skills: Must have strong analytic skills to identify target audiences and understand how Mission use of images, graphics, video, and audio can affect their sensitivities. Must be able to perceive the emergence of new audience preferences and trends in information consumption and visual and multimedia norms, in order to produce targeted digital or traditional visual content in support of Mission external engagement. Must be able to analyze content from multiple sources (internal and third-party) and determine when and how to use it in Mission visual products. Communication/Interpersonal skills: Must have excellent, documented visual story-telling, written, and oral communication skills to create and adapt visual, audio and printed material for dissemination in English and Albanian or Serbian. Must have strong interpersonal skills to maintain Mission-wide collaboration on the creation of visual and multimedia content in support of Mission public engagement. Must be able to contribute to SCC discussions of priority engagement, strategic content, and use of visual and audio materials and dissemination channels. Must have excellent customer relations and interpersonal cross-cultural communication skills. Must be able to tailor communications to fit formal and informal situations and different ethnic, religious, and linguistic cultures.

Management skills: Must be able to bring together offices and agencies from across the Mission to identify and share visual and audio content. Must be able to identify and resolve, or seek help in resolving, problems with use of visual and multimedia content in online or traditional public engagement. Must be able to contribute to development and updating of procedures and guidelines in response to changing communication technologies, and changes in public opinion, formats, and internal Mission preferences for producing and sharing visual and audio content. Must be able to plan, prioritize and manage, multiple projects such as marketing, information or advocacy campaigns, and oversee associated project budgets, schedules, and daily operations to produce, adapt, and disseminate time-sensitive content, in collaboration with the SCC team.

Technical skills: Must have detailed knowledge of multiple formats, digital tools and platforms for visual content creation, editing (audio, visual, multimedia and graphic), and distribution through traditional and digital channels. Must be able to create and use photo and video sharing sites, podcasts, video and other digital products, and be familiar with webinars, gaming, gamification theories, contests and other interactive immersive platforms. Must be highly skilled in use of digital software and editing tools, content databases, and reporting tools.

Availability: Must be available to travel throughout Kosovo to develop professional contacts and create content (photo/video of ambassador's travel, PD programs, etc.)

Apply online.

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