Service Centre Agent (m/f/x)

AO HOTELS and HOSTELS e1560961145225
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Service Centre Agent (m/f/x)
as of now – full-time – Pristina

a&o: we are simple, honest and always with a smile. Since our first opening in 2000 we are expanding Europe-wide, true to our mission EVERYONE CAN TRAVEL. With hostels in more than 20 cities we are by now Europe’s biggest hostel provider, making our mission a reality! In order to be recognisable, all our locations implement a standardised concept and are supported by our head office in Berlin and our service centre in Pristina/Kosovo.

Our teams are the core of a&o – to support these we are looking for Call Center Agent, Account Manager, Customer Service Agent, Customer Adviser, Telephone Operator and people who love customer contact/support and night shifts. Join our team in Pristina now!


  • The Service Center and Reservation departments are your areas of activity
  • You take care exclusively of inbound activities
  • You process and coordinate reservation requests
  • You advise and support our guests via telephone, e-mail; WhatsApp and LiveChat
  • You will also work on the concerns of our guests in cross-team cooperation
  • You support our reception with questions about reservations
  • Our Service Center is manned 24/7 - so you have to work at night as well


  • You love to interact with our clients
  • You have warm appearance, as well as polite and client-centered manners
  • You have entrepreneurial thinking, work independently, responsibly and reliably
  • You have good comprehension, are stress resistant and enjoy working in a team
  • You are willing to work in shifts or on weekends
  • Your spoken and written German and English are very good (B1)


  • An exciting, responsible job in one of the top-innovators amongst Hostel-providers is expecting you
  • You can experience an team-oriented work-environment with loads of room for developing and implementing your own ideas and your personal growth
  • Short decision-making-processes and open communication are a major benefit of your new working-context
  • Vibrant, open and international corporate culture with flat hierarchies
  • Enjoy attractive corporate benefits, including free accommodation in all a&o's and discounted leisure activities and events
  • We support your personal development with trainings and language courses!
  • Of course we provide drinks, fruit and vegetables on a daily basis
  • Bonus for the period of employment – e.g. cash reward and extra holidays

Curious? We are very happy to receive your application (CV, cover letter, desired salary, earliest possible starting-date).

Apply online now!

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