Project Manager

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UNDP Kosovo
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Project Manager - Humanitarian Response to COVID-19 - Emergency and early recovery support

Location : Prishtinë/Priština, Kosovo, UNSCR 1244 (1999)
Application Deadline : 13-Dec-20 (Midnight New York, USA)
Additional Category : Democratic Governance and Peacebuilding
Type of Contract : Service Contract
Post Level : SB-4
Languages Required : English
Starting Date : 05-Jan-2021
Duration of Initial Contract : One (1) year with a possibility of extension for an additional one (1) year
Expected Duration of Assignment : One (1) year with a possibility of extension for an additional one (1) year

Globally, as of 25 November 2020, there have been 59,204,902 confirmed cases of COVID-19, including 1,397,139 deaths, as reported by WHO. While the pandemic began as a health crisis, it has now turned into a multi-dimensional crisis with far-reaching socio-economic implications. The speed and scale of the spread, the severity of cases, and the societal and economic disruption is dramatic for both developed and developing countries. The effects on people and the formal and informal economy is worsening an already weak and fragile world economy.
Recovering from disasters is a challenging process as it creates greater pressures on already limited human, institutional and financial resources. As part of Disaster Management phases, in the current context, UNDP has engaged at regional, national and sub-national levels, focusing on response, mitigation and recovery. Safeguarding human rights in times of crisis becomes a challenge, especially under current circumstances, with a confluence of health and socio-economic crisis.
Kosovo has a solid legal and institutional framework for decentralized social service delivery which must be complemented with adequate funding and resources. As such, the existing institutional social safety net is inadequate to respond to the needs of vulnerable people; a significant proportion of the poor already fall through the safety net. The inadequacy of the system has become more evident with the sharp increase of social vulnerability as a result of the pandemic. The Social Assistance Scheme (SAS) absorbs approximately 88% of the budget for social assistance with the relative total spending on SAS declining over the last decade. The pandemic has exposed a series of gaps in the governance system which has affected the work of institutions and service delivery not least in provision of social services; it has directly affected the work of Centres for Social Work (CSW) as they are also engaged in other activities to help their citizens - despite limited capacities - either through the provision of professional social services, administering measures of the emergency package, or through direct assistance in providing food and hygiene packages.

To address some of these issues, UNDP has developed a project with the objective to enhance the provision of social services by CSW and improve access to equitable, qualitative, integrated social protection for the most vulnerable groups, including women and girls. 

The project is funded through EU IPA II/Action Document (Kosovo) - EU4 Social Protection.


Duties and Responsibilities
Under the direct supervision of the Portfolio Manager/Deputy Programme Coordinator, the Project Manager has the overall responsibility for achieving the project results (outputs) as defined in the approved project document and annual work-plans through timely and qualitative implementation and monitoring. The Project Manager will coordinate a project team and collaborate closely with partners and contractors.

The incumbent’s duties are outlined below and will be fulfilled in line with the prevailing UNDP rules and procedures as well as with due compliance with the UNDP internal control framework. The Project Manager will execute duties and responsibilities outlined below in the following functional areas:

Management of the project, implementing activities by mobilizing goods and services, in accordance with UNDP POPP and the UNDP Kosovo Standard Operating Procedures:

  • Ensure timely and good-quality implementation of workplan activities;
  • Guide, coordinate, and supervise the work of the project personnel;
  • Continuously monitor progress against the approved work-plan; identify changes in the external environment and promptly agree necessary solutions/actions (ex. related to the planning and implementation of activities, need for new activities) with UNDP office and Project Board;
  • Prepare annual project work-plans and related sub-plans (procurement plan, quarterly plans if required, and others as necessary);
  • Support the technical advisers in internal and external communication and partnerships with relevant institutional counterparts;
  • Maintain positive working relations with all project stakeholders;
  • Link up project activities with related and parallel activities internally and externally;
  • Identify synergies with other UNDP projects and coordinate accordingly;
  • Mobilize personnel, goods and services, and training activities, including drafting terms of reference and work specifications and overseeing all contractors’ work;
  • Manage requests for the provision of financial resources by UNDP, through advance of funds, direct payments, or reimbursement using the Fund Authorization and Certificate of Expenditures (FACE) form;
  • Monitor financial resources and accounting to ensure accuracy and reliability of financial reports; ensue preparation of budget revisions as necessary; follow up with UNDP programme associate and finance staff on issues;
  • Coordinate an exit strategy at least 6 months ahead of the project closure date; ensure closure of the project is done according to the established procedures.

Monitoring of progress and risks, ensuring that changes are controlled and problems addressed; Reporting on progress including measures to address challenges and opportunities:

  • Monitor events as determined in the project monitoring schedule plan, and update the plan (in Atlas and off-Atlas) as required;
  • Periodically update the project information Atlas Project Management module;
  • Manage and monitor the project risks initially identified and submit to the Project Board for consideration and decision on possible actions if required; update the status of these risks by maintaining the project risks log;
  • Organize regular Board meetings and perform regular progress reporting to UNDP and the Project Board as agreed with the Portfolio Lead and the Board;
  • Prepare progress reports in close coordination with technical advisers to the project, with the frequency and using the template recommended by UNDP. Submit the report to supervisor in the UNDP programme team for review and clearance, according to the agreed timetable. Share report with the Project Board;
  • Ensure reporting to donor is prepared timely, the reports meet expected standards, and are gender inclusive;
  • Support the preparation of reviews and evaluations as defined in the project document;
  • Prepare final project reports and papers with desegregated data as per indicators, baselines and targets.

Support partnerships and advocacy activities at project level 

  • Be familiar with the activities of other development projects in the sector, establish contact and keep up-to date with their work;
  • Ensure and coordinate meaningful participation of all national and international stakeholders in all phases of planning and implementation processes;
  • Support the partnerships and advocacy activities agreed by the UNDP office in the area/sector covered by the project;
  • Serve as the focal point for the Communications team and prepare communication and visibility materials for project activities.

Ensure implementation of knowledge management activities 

  • Regular exchange of information/experience with other projects, cross-learning and sharing results and good practices;
  • Ensure the project has the required communication package and related information materials for dissemination within UNDP globally and regionally, and to external stakeholders. Update the communication package regularly to capture the results of the project;
  • Capture lessons learnt during project implementation – a lessons learnt log can be used in this regard;
  • Participation in regular internal meetings;
  • Participation in training events, communities of practice, codifying and sharing knowledge facilitation and organization of training for project staff to enable them to perform at the required level.

Gender mainstreaming within the Kosovo project component 

  • Ensure gender is effectively mainstreamed throughout the projects’ activities, work plans, budgets, reports, research, analyses and, where specifically relevant, analyzed in detail;
  • Ensure gender equality is mainstreamed throughout Kosovo project team, consultants and staff management activities;
  • Support local governments (and Centres for Social Work) to mainstream gender equality;
  • Ensure knowledge on gender equality is incorporated in programme knowledge management activities and products.

Impact of Results

The results of the work of Project Manager have a direct impact on the implementation of the project and the achievement of expected outcome(s). The results have an impact on the planning, implementation, monitoring and coordination of project activities and resources (human, financial, material assets etc.) in order to meet expected results, and contribute to the overall success and impact of the UNDP office work in Kosovo.



Functional Competencies:

  • Ability to conduct strategic planning, results-based management and reporting;
  • Ability to lead monitoring of management projects;
  • Ability to lead business process;
  • Ability to affect staff behavioral/attitudinal change;
  • Ability to perform a variety of specialized tasks related to Results-Based Management, including support to design, planning and implementation of the programme, managing data, reporting;
  • Analytical and strategic thinking/results orientation;
  • Excellent interpersonal skills and ability to communicate effectively, both orally and in writing;
  • Ability to establish effective working relations in a multicultural team environment;
  • Excellent supervisory, management and team-building skills.

Corporate Competencies:

  • Demonstrates integrity by modeling the UN’s values and ethical standards;
  • Promotes the vision, mission and strategic goals of UNDP;
  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
  • Treats all people fairly without favoritism;
  • Fulfils all obligations to gender sensitivity and zero tolerance for sexual harassment.
  • Demonstrates substantial experience in gender equality;
  • Actively promotes gender equality in all Project activities.

Knowledge Management and Learning: 

  • Promotes a knowledge sharing and learning culture in the office;
  • Actively works towards continuing personal learning and development in one or more; Practice Areas, acts on learning plan and applies newly acquired skills;
  • Has a strategic approach to problem-solving.

Management and Leadership: 

  • Focuses on impact and results and responds positively to feedback;
  • Demonstrates openness to change and ability to manage complexities;
  • Leads teams effectively and shows mentoring as well as conflict resolution skills;
  • Ability to establish effective working relations in a multicultural team environment;
  • Excellent interpersonal skills and consistently approaches work with energy and a positive, constructive attitude;
  • Demonstrates strong oral and written communication skills;
  • Builds strong relationships with internal and external clients;
  • Demonstrates capacity to communicate effectively; resource management; capacity to plan and organize programmes effectively;
  • Demonstrates resourcefulness, initiative and mature judgment;
  • Demonstrates skills to operate under complex and stressful situations;
  • Proven networking, team building, organizational and communications skills;
  • Ability to maintain confidentiality of information and records;


Required Skills and Experience

  • BA or MA in social sciences, development studies, public administration, political science, management, economics, public policy, or a related field.


  • Min 5 years (for MA, and 7 for BA) of professional experience in project/programme management and in establishing relationships among international organizations and local institutions/communities;
  • Familiarity with the functioning of social services in Kosovo, including previous experience on the subject is an asset;
  • Proven track record in coordinating complex projects in multi-stakeholder environments, preferably on issues related to social services, human rights, or public services;
  • Previous experience in development assistance or related work for an international agency or donor organization;
  • Proven ability to lead and manage teams;
  • Experience in the usage of computers and office software packages (MS Word, Excel, etc.) and advance knowledge of spreadsheet and database packages, experience in handling of web-based management systems.

Language requirement:

  • Fluency in both oral and written Albanian and English languages is required. Knowledge of Serbian language is an asset.

Application Instructions:

All interested candidates must complete the UNDP PERSONAL HISTORY FORM (P11). Without the completed and signed P11 Form, your application will not be considered. P11 Form can be downloaded at

To submit your application online, please follow the steps below:

  • Download and complete the the UNDP PERSONAL HISTORY FORM (P11);
  • Click on the "Apply now" button;
  • Input your information in the appropriate Sections: personal information, language proficiency, education, resume and motivation. You can type in, or paste your short Resume into the last box;
  • Upon completion of the first page, please hit "submit application" tab at the end of the page. On the next page, you will be asked to upload your Resume. Instead of uploading your Resume, please submit a fully completed and signed UNDP Personal History Form (P-11);
  • System will only allow one attachment. All docs (P11, academic qualifications/diploma) should be included as one attachment.

More information.

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