Migrant Counselor

IOM e1640270599709
International Organization for Migration (IOM)

Prano njoftimet me email


CFA 2022/290301 

Open to External Candidates 

Position Title: Migrant Counselor
Duty Station : Pristina
Classification : General Service, UG
Type of Appointment : Special Fixed term, 6 months with possibility of extension
Estimated Start Date : As soon as possible
Closing Date : 17 April 2022 

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading  UN agency in the field of migration, works closely with governmental, intergovernmental and  non-governmental partners. IOM is dedicated to promoting humane and orderly migration for  the benefit of all. It does so by providing services and advice to governments and migrants. 

Under the direct supervision of the Project Coordinator and overall supervision of the Chief of  Mission the incumbent will be responsible for the following tasks: 

Core Functions / Responsibilities: 

  • Provide accurate information to migrants in Kosovo related to routine migration laws and  migrants’ rights and obligations in Kosovo through individual or groups counselling  sessions, including during outreach activities and at migrant reception or registration  places, and refer migrants to adequate services in line with established referral  mechanisms and standard operating procedures. 
  • Inform migrants about IOM’s assisted voluntary return and reintegration programme and  provide return counselling in line with IOM’s procedures and guidance 
  • Act as an informal translator/interpreter and facilitate communication and interaction  between migrants, IOM and migration authorities and other relevant entities. Assist in  identification of migrants’ needs. 
  • Assist in delivering services to migrants in a culturally sensitive way and keep the Project  Coordinator and the Chief of Mission abreast of any new trends, issues and development  that may affect the IOM’s programming and implementation of activities.
  • Assist in, the implementation of Displacement Tracking Matrix, actively participate in  outreach activities and migration flow monitoring in line with obtained guidance and with  full respect of protection principles, 
  • Maintain and keep updated records on new migrant arrivals in Kosovo, record data in IOM  database in accordance with IOM guidelines and principles. 
  • Carry out relevant duty travel within Kosovo as required. 
  • Prepare regular periodic and other reports as requested 
  • Perform any other tasks that may be assigned by the Project Coordinator or Chief of  Mission. 

Required Qualifications and Experience 


  • School diploma with three years of relevant experience; or, 
  • Bachelor’s degree in Political or Social Sciences, International Relations, Development  Studies, Migration Studies, Human Rights, Law or related fields from an accredited  academic institution with one years of relevant professional experience. 


  • Experience in liaising with governmental authorities, national/international institutions,  United Nations agencies and non-governmental organizations. 
  • Experience in working with migrants, refugees, internally displaced persons, victims of  trafficking and other vulnerable groups; and, 
  • Prior work experience with international humanitarian organizations, non-government or  government institutions/organization in a multi-cultural setting is an advantage. 


  • Knowledge of the broad range of migration related subject areas dealt with by the  Organization; and, 
  • knowledge of legal framework on migration network 
  • Maintaining smooth and efficient day to day communication with IOM Pristina AVRR Unit; • Ability to mainstream protection principles in their work; 
  • Ability to work with people from different backgrounds and walks of life.


Fluency in Arabic, English and Albanian (oral and written). 

Required Competencies 


  • Inclusion and respect for diversity: respects and promotes individual and cultural  differences; encourages diversity and inclusion wherever possible. 
  • Integrity and transparency: maintains high ethical standards and acts in a manner  consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and  committed manner and exercises careful judgment in meeting day-to-day  challenges. 

Core Competencies – behavioural indicators level 1 

  • Teamwork: develops and promotes effective collaboration within and across units  to achieve shared goals and optimize results. 
  • Delivering results: produces and delivers quality results in a service-oriented and  timely manner; is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: continuously seeks to learn, share knowledge  and innovate. 
  • Accountability: takes ownership for achieving the Organization’s priorities and  assumes responsibility for own action and delegated work. 
  • Communication: encourages and contributes to clear and open communication;  explains complex matters in an informative, inspiring and motivational way. 


Appointment will be subject to certification that the candidate is medically fit for appointment  and verification of residency, visa and authorizations by the concerned Government, where  applicable. 

This post is subject to local recruitment. Only persons holding a valid residence and work  permit for Kosovo will be eligible for consideration. 

How to apply: 

Interested candidates are invited to submit their applications – Personal History Form (klick  here to download) and Cover Letter to IOMPristinaApplications@iom.int by 17.04.2022  midnight at the latest, referring to CFA 2022/290301 in the subject line. 

In order for an application to be considered valid, IOM only accepts applications duly  completed. 

Only shortlisted candidates will be contacted. 

Posting period: From 29.03.2022 to 17.04.2022 

No Fees: 

IOM does not charge a fee at any stage of its recruitment process (application, interview,  processing, training or other fee). IOM does not request any information related to bank  accounts.