Customer Support Admin (m/f/d)

64x64 Data Guard 2
DataGuard
Publikuar
07/02/2022
Skadon
17/03/2022
Lokacioni
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Lloji
Punë  

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YOUR JOB 

At DataGuard, Customer Success is not just a department but our mindset and part of our company culture. As part of the Customer Success team, you'll share our mission to maximize our customers' success along the entire customer journey. As a Customer Success Enablement Manager, you'll ace friendly interactions with customers and colleagues. By contributing to our customers' satisfaction, you will make a significant contribution to our ambitious growth strategy. Do you want to be part of a hypergrowth SaaS business? Then come to DataGuard!

IMPACT THE PRIVACY ERA. BECOME A GUARD.

DataGuard is a fast-growing legal-tech company with a clear vision: "Protect the people behind the data". With our 160 employees in five locations (Munich, Berlin, London, Bath, and Vienna), we offer our customers Privacy, InfoSec and Compliance as a hybrid SaaS solution: a combination of personal expert consulting and a highly innovative platform.

RESPONSIBILITIES:

  • You are the first point of contact and "sparring partner" for our customers regarding the technical and content-related use of our software
  • You communicate and coordinate customer requests to the relevant internal departments and thus make a decisive contribution to the continuous further development of our product and service portfolio
  • You develop solutions to train customers sustainably in the use of our product and service portfolio
  • You continuously maintain our database for internal knowledge transfer for our customers
  • You are responsible for the support of our software for our customers

PROFILE - What you will need to fulfill your duties as a Guard*ette:

  • You have successfully completed your studies or training and ideally already have 1-2 years of professional experience in Customer Support or as a Support Admin.
  • Ideally, you already have experience in setting up B2B support structures, enjoy communicating directly with customers and find topics such as OLAs, SLAs and CSIs interesting.
  • You find data protection topics exciting, and are interested in working together with data protection departments from different companies.
  • You have good analytical skills and technical understanding, you are structured and absolutely reliable in your work.
  • You are highly self-motivated, enjoy working in a team and can convince with your strong written and spoken German (C1 level) and English skills.

What you can expect:

  • Rapidly growing and dynamic B2B/SaaS company with start-up flair
  • International team of over 160 ambitious colleagues
  • Positive, young and professional working atmosphere as well as high personal appreciation
  • Steep learning curve with almost unlimited development potential
  • Professional onboarding and continuous training opportunities
  • Flat hierarchies, a lot of responsibility and focus on individual ownership
  • Flexible working hours, team events and "one for all, all for one" mentality
  • Innovative, positive, respectful, informal and highly professional

Last but not least. From the bottom of our hearts:

No matter your origins, your ethnicity, your gender, or your personal circumstances and capabilities, we care about the human that you are! That's because as Guards, we all have something in common – our diversity. Convince us with your personality and skills, and we’ll have the best time and do big things together!

Apply on the link below.

In case you are experiencing problems with the document upload, mail your documents to karriere@dataguard.de. CV and cover letter are required, and you should also attach copies of your references and certificates.