Customer Service Support (Intern)

solaborate e1624633312780
Solaborate
Publikuar
15/04/2022
Skadon
21/04/2022
Lokacioni
Prishtinë
Lloji

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Përshkrimi

We are seeking a dynamic, self-starter aspiring Customer Service Support (Intern) to assist our support and operations team.

The ideal candidate will be responsible, but not limited to, for the following tasks:

  • Responsible for confidential and time-sensitive material;
  • Preparing reports;
  • Maintain contact lists
  • Prepare and modify documents including correspondence, reports, drafts, memos, filing, and emails;
  • Handle customers 24/7 live support via chat and (if it’s necessary) calls.
  • Reply to social media, email and any other platforms that Solaborate uses.
  • Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Be friendly and patient with the customers.
  • Generate sale leads, and user acquisition ideas through different marketing channels
  • Meet personal/customer service targets
  • Follow communication procedures, guidelines and policies
  • Daily reports and results on tasks.
  • Any other tasks that are required to run the customer support;

The ideal candidate needs to possess the following qualifications:

  • Excellent knowledge of the English Language, written and spoken (Important)
  • Customer support experience is a plus
  • Customer orientation and ability to adapt/respond to different types of customers
  • Excellent communication skills
  • Ability to multi-task, prioritize, and manage time effectively and efficiently;
  • Able and willing to work with different shifts (day and night).

Start Date: ASAP

Duration: 3 months

If you possess the required attitude, skills, and experience, seize this great opportunity to become one of us and apply today by sending your CV (in English) at careers@solaborate.com and the Job-Title as Subject.

Solaborate LLC is an Equal Opportunity Employer. All applications will be treated with the strictest confidence. Only short-listed candidates will be notified.