Customer Service Representative German (Bilingual)

Fusion BPO Services e1655669894286
Fusion BPO Services
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Customer Service Representative German (Bilingual) – IMMEDIATE START

We are a Fusion BPO US-based recruiting team hiring experienced Team Leaders that speak fluent German (C1 level) and English (basic) for a Full-Time Customer Service Representative position in our new office in Pristina, Kosovo.

This is an onsite inbound call position for the professional world-class soccer event.

We offer great career pathing options and are looking for talent that has the drive to succeed and meet customers’ needs. Our goal is to treat each call and each customer inquiry equally important, resolving any issues that arise.

The right candidate will be an individual with strong verbal and communication skills, a great attitude, and a desire to help customers and deliver any needed information regarding the services that we offer.


  • Competitive net salary of €900 for German/ English team leaders
  • 4 weeks of paid annual leave during the calendar year
  • Great opportunity for growth
  • Paid time off
  • Bonuses


  • C1 level of German Language and Basic English (required)
  • Previous customer service/call center experience (preferred)
  • Must have problem-solving and interpersonal skills and be team-oriented
  • Ability to multitask and work with close deadlines
  • Reliable and able to work full time with a flexible schedule
  • Maintaining the confidentiality of information


  • Inbound calls
  • Provide exceptional customer service support
  • Enter customer data into multiple programs
  • Helps customers resolve problems on the first call and follow up with customer inquiries
  • We aspire to create strong relationships with our customers

Our employees are our greatest investment. Once you become a part of the team, we will provide necessary training, while developing and upgrading your skills, helping you reach your professional goals, which later give you a big opportunity for growth.

If you are passionate about helping people, comfortable with verbal communication, and feel that this position is something that fits you best, APPLY to our email address, and become a part of the team.

We are expecting you.

HR Manager
Jovana Koprivica
Whats App contact number:  +1-646-609-8657

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