IOM e1640270599709
International Organization for Migration (IOM)

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  • Position title CANVAC Intern
  • Position grade  UG
  • Duty station Pristina, Kosovo
  • Seniority band:  Operations
  • Job family:  Operations

Reporting directly to CVAC Manager in Pristina
Overall supervision by Chief of Mission, Kosovo
Managerial responsibility No
Directly reporting staff No


Under the general oversight of the Immigration & Border Management (IBM) Division’s  Facilitated Migration Services (FMS) at HQ and reporting directly to the VAC Manager programmatically and directly to the Chief of Mission administratively, the Incumbent will  provide administrative support for the Canada Visa Application Centre operated by IOM;  particularly s/he will:


  1. Provide client service excellence to IRCC applicants at all times, in full compliance with  the IRCC Statement of Work (SOW) and the IRCC Service Standards.
  2. Assist in the provision of client information: distribution of application forms, information  sheets and checklists regarding visa requirements; assist with telephone, fax, e-mail,  chat and SMS inquiries from clients (including requirements for submitting visa  applications and the location of client’s passport), providing timely and accurate  information to clients; marketing and providing assistance to clients with Value Added.  Informing clients of any changes to visa requirements or submission procedures.
  3. Assist in the collection of complete applications as per IRCC checklists: provide guidance  to clients on the proper completion of application forms, while reviewing and collecting  same applications along with any supporting / additional documents, as required; record,  dispatch and follow up on applications and passports; arrange appointments for visa  applicants who require interview, as required.
  4. Maintain a professional appearance and migrant friendly demeanour at all times;
  5. Maintain positive working relationships with IOM’s Lead VAC Partner, VFS Global and  IRCC staff locally.
  6. Immediately inform management of any problems or issues related to her/his daily work  and regularly make suggestions on how to improve efficiency and client service.
  7. Comply with the IOM Policy for a Respectful Working Environment”, “IOM Confidentiality  Agreement”, “IOM Data Protection Manual”, IOM Standards of Conduct”, and the “IOM  Policy on Reporting Irregular Practices, Wrongdoing and Misconduct”.
  8. Such other duties as may be assigned


  • Current enrollment in or recently graduated from graduate-level degree in Business  or Public Administration, Social Sciences, Political Sciences or equivalent,  International Relations, Communications or related field
  • Good organizational skills and follow-through;
  • Strong interest and motivation in assisting CVAC applicants;
  • Professional level English (writing skills writing sample may be requested);
  • Working knowledge of Albanian or other local languages is an advantage;
  • Strong personal commitment, efficiency, flexibility, and ability to work effectively and harmoniously within a team and with colleagues from varied cultures and  professional backgrounds;
  • Computer literacy (proficiency in Microsoft applications as a minimum);

Travel costs connected with the internship must be borne by the  nominating institution or by the applicant. All travel and accommodation  arrangements will have to be undertaken by the applicant.  

For internationally recruited Interns: applicant will be requested to provide proof  of medical insurance with world-wide coverage including evacuation and  repatriation valid for the entire duration of the internship.


Appointment will be subject to certification that the candidate is medically fit for  appointment and verification of residency, visa and authorizations by the  concerned Government, where applicable.

This post is subject to local recruitment. Only persons holding a valid residence  and work permit for Kosovo will be eligible for consideration.

How to apply: 

Interested candidates are invited to submit their applications – Personal History  Form (klick here to download) and Cover Letter to by 17.04.2022 midnight at the latest, referring to CFA 2022/290302 in the subject line.

In order for an application to be considered valid, IOM only accepts applications  duly completed.

Only shortlisted candidates will be contacted.

Posting period: From 29.03.2022 to 17.04.2022

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application,  interview, processing, training or other fee). IOM does not request any information  related to bank accounts.

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