IT Engineer

  • Fusion BPO Services
  • Prishtina
  • 25/05/2023


At Fusion BPO Services ( we offer a diverse range of call center services, including garnering potential customers, managing data efficiently, or troubleshooting technical problems and administration issues. Our host of peripheral activities is aimed to take your business ahead through a blend of manpower, technology, research, and analytics.  Company offers inbounding and out bounding call centers, order taking, answering, transcription, collection, telemarketing, and back-office services.

Fusion BPO Services serves customers around the world in BFSI, Technology services, Telecom, Travel & hospitality, healthcare segment.

Job Description

The Fusion BPO Services is seeking applications from experienced, qualified people for the position of IT Operations Engineer


As a member of the Team, the IT Operations Engineer is responsible for overseeing the operations and providing technical support role in managing the fusions infrastructure assets including desktop/ Laptops, local systems ( CCTV, Access control, UPS) and Telecom services and maintain in accordance with compliance regulations, policies and procedures; contribute to the organization achieving continuously improve the Fusion BPO services’s infrastructure posture to meet the changing needs of a growing business for LANA region.


  • Recommending and implementing new technologies that improve efficiency or reduce costs in the workplace.
  • Updating existing software to ensure compatibility with new computer systems.
  • Maintaining equipment such as computers or routers by installing new software or replacing broken parts
  • Collaborating with other members of the IT team to develop and implement new solutions for existing problems.
  • Identifying and addressing system performance issues by troubleshooting problems and adjusting existing hardware configurations or software settings
  • Evaluating new technologies and equipment to determine whether they are a good fit for the company’s needs.
  • Monitoring the performance of computer networks, including the speed and availability of network connections, to ensure that they are functioning properly.
  • Coordinating with other team members to ensure efficient operation of technology within the company.
  • Ensuring that security measures are in place, including encryption of data files and firewalls on all devices.

Operational –

  • Provide local IT operations support to end users for their queries and problems.
  • Provide IT Operational support to manage technology components like desktop/ Laptops/ CCTV and access control systems, UPS and power requirements to local support.
  • Good understanding and hands on Windows 10/11, WSUS patch management, Antivirus technologies to manage effectively and reporting the efficiency.
  • Experience in Local Asset and software Inventory management.
  • Coordinate with local service vendors to resolve the problems and fulfill new IT needs.
  • Tracking and resolving day to day IT incidents following ticketing system.
  • Managing IT compliance needs and supporting audits by coordinating with central security team.

Desired Skills and Qualifications:

  • Bachelor of Science Degree in Environmental Engineering including course work in organization and administration
  • Minimum of 5 to 8 years of progressive management experience in a BPO sector setting, with previous responsibilities for enterprise works, or IT/ITeS sector.
  • Ability to work 24 X 7 operational environment to support in case of crises and incidents.
  • Thorough knowledge of the datacenter technology, telecom, dialer and enterprise share services, endpoint (Laptop/desktop) management in dynamic environments
  • Analytical, problem solving and decision-making skills; experience with budget forecasting and control
  • Ability to interact skillfully and professionally with various internal and external stakeholders including staff, IT Auditors, and others
  • Ability to coordinate, analyze, and utilize a variety of reports and records; ability to communicate effectively, verbally and in writing; ability to establish and maintain effective working relationships with employees, supervisors, other agencies, and the customers.