CFP: Provision of Mobile Right-based Services

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UNDP Kosovo
Listing Type
Non-Governmental Organizations


Response to COVID-19- Emergency and early recovery support

Response to COVID-19 Emergency and early recovery support project aims to enhance the provision of social services by CSW and improve access to equitable, qualitative, integrated social protection for the most vulnerable groups, including women and girls.


The COVID-19 crisis is having a significant impact on people’s lives – in terms of jobs, livelihoods, delivery of basic services – and particularly for those already in vulnerable situations who have been hit the hardest.

The costs of institutional response to the crisis are continuously facing diverse challenges on equal distribution amongst the population and are affecting social groups differently. While policy responses must be just, fair, and equal for all, they should also attempt to address diverse needs be it of women, youth, minority communities, or disabled individuals.

The Social Assistance Scheme (SAS) absorbs approximately 88% of the budget for social assistance. The pandemic has exposed a series of gaps in the governance system which has affected the work of institutions and other service delivery entities in provision of social services.

To address some of these issues, the Humanitarian Assistance project shall enhance the provision of social services by Centres for Social Work (CSWs) and improve access to equitable, qualitative, integrated social protection for the most vulnerable groups, including women and girls. The project is funded through EU IPA II/Action Document (Kosovo).

The work of social service providers is augmented through licensed NGOs/other entities who cooperate with CSWs, municipal departments and the Ministry of Finance, Labour, and Transfers (MFLT). While NGOs are operational and provide adequate services, a key challenge is their financial sustainability. Most provide project-based services that are mainly complementary services to support beneficiaries with education activities, health support, and alleviation of poverty, psycho-social activities and other community-based services. However, there is a limited number of NGOs that can support the social service providers and beneficiaries with sheltering, longer term support and emergency support services—which is what these entities need the most.


The span and effect of the pandemic has created new challenges, emerging social needs, generated by the crisis, especially from the vulnerable, disenfranchised groups, that require coordinated institutional support beyond current social services.

As a response to the need emerged from the COVID-19 pandemic for the vulnerable groups, the objective of the Call for Application is to engage two (2) nationally licensed NGOs on the provision of specialized services[1] with a focus on two vulnerable groups of the highest prevalence:

  • people with disabilities and their access to social and right-base services, and
  • elderly people with focus on those who have limited access to services and living in rural/hard to reach areas.

Considering the need to provide mobile services for the most vulnerable groups as a response to COVID-19, UNDP will purchase and fully-equip two brand-new vans (mobile clinics) for provision of mobile services. These mobile vans will be managed by the two (2) contracted national licensed NGOs for provision of social services, until 31 December 2022. At the conclusion, the two (2) mobile clinics will be handed over to the respective contracted entities, to continue to scale-up and deliver such services to the most vulnerable groups even beyond the current intervention.

The provision of these services requires multi-dimensional and inter-sectorial coordination and cooperation among service providers, both public and private entities, aiming to reach out to the most people in need throughout territory of Kosovo (including all regions and ethnicities).


Mobile clinics are customized vehicles that travel to the heart of communities throughout Kosovo, both urban and rural, and provide different services, depends on the community needs. Through such clinics NGOs can overcome barriers of time, money, and trust, and provide community-tailored services to vulnerable populations. Such clinics can be used to launch awareness and education campaigns within the community to:

  • Ensure that beneficiaries have greater access to their guaranteed right-based services.
  • Increase number of the beneficiaries.
  • Provision of specialized services for beneficiaries to meet their daily needs.


  1. Staff engagement: To deliver quality right-based services, each mobile clinic shall engage one (1) driver and two (2) professionals (Social Worker, Nurse, Psychologists, or/and Sociologist) on monthly basis for the entire duration of the project.
  2. Van Maintenance: Each mobile clinic shall be maintained, fuelled, and registered for the entire duration of the project.

The project implementation covers the period from September 2021 to December 2022.


All activities must take place in all territory of Kosovo.


UNDP will sign a contract with grant beneficiaries that will include information on the activities to be carried out, the contract value, the modalities of payment and reporting.

Payment Schedule

  • Release 40% of the total amount upon signature of contract.
  • Release of 30% of the total amount upon delivery of the planned activities and submission of bimonthly progress reports.
  • Release 30% of the total amount upon completion of all activities, submission of narrative and financial report (invoice and other financial requirements) and UNDPs clearance and acceptance.


Interested licenced national NGOs on the provision of social services for the targeted groups must meet the following criteria to be eligible for the selection:

  • Be legally registered as CSO/NGO in Kosovo and have in possession a valid registration certificate;
  • Statute of the organization;
  • Fiscal Number Certificate in Kosovo;
  • Certificate that the organization has no pending financial obligations, such as social, health or tax obligations – issued by Kosovo Tax Administration;
  • A document issued by the relevant legal authority certifying that the organization/ its legal representative has no previous or pending cases, such as in court, prosecution or police – issued within the last three months from the period the Call was launched;
  • Demonstrate that its mandate and founding document are in line with the activities for which the fund is being sought;
  • License from the Department for Social Policy and Family/MFLT for provision of social services in Kosovo or Formal request submitted to Department for Social Policy and Family/MFLT for re-licensing;
  • Previous experience in working with international organizations/donors will be considered as an advantage;
  • Previous experience in engaging with this type of services and working with elderly and disable people will be considered an advantage.
  • Experience working and implementing projects with municipalities for vulnerable groups (elderly and disable people)
  • Previous experience for provision of social services in communities or in family for elderly and disable people.

If the applicant is selected for a grant, the following documents will need to be submitted at a later stage:

  • Bank details, including the bank account, and IBAN in the name of the organization; issued within the last three months from the period the Call was launched.


The UNDP will review proposals through a five-step process: (i) determination of eligibility; (ii) technical review of eligible proposals; (iii) scoring and ranking of the eligible proposals based on the assessment criteria outlined in the previous section to identify highest ranking proposal; (iv) round of clarification (if necessary) with the highest scored proposal; and (v) Grant Agreement (GA) signature.

UNDP reserves itself the right to reject proposals. Submitting a proposal does not guarantee the allocation of a grant.


Applicants shall bear all costs related to proposal preparation and submission.

The following documents must be submitted in order for the submission to be considered:

  1. Applications (project proposals) in the form of the template attached with corresponding Work Plan and Budget.
  2. All documents as outlined under the ELIGIBILITY & QUALIFICATION CRITERIA section.

Applicants may not submit more than one (1) application under this Call for Application.

Applicants can apply as a consortium of two or more licensed NGOs, but only one NGO should be the leading entity of the project. All above-mentioned ELIGIBILITY & QUALIFICATION CRITERIA are applicable to lead and partner NGOs.

Once the application is complete and submitted, revised versions of proposal documents will not be accepted. Partial application will not be accepted.

Submission of application

Proposals may be submitted on or before August 20th, 2021, 23.59 hrs. via email to the address below:

United Nations Development Programme


Subject: Call for Proposals for Provision of Mobile Right-based Services

Interested national licenced NGOs may obtain further information or clarification by contacting the UNDP office in Kosovo through the following address:

[1] Licensed NGOs from MFLT/DSPF to deliver social services.

More information.

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