Local Consultant for training

64x64 OSCE
OSCE Mission in Kosovo
Listing Type


Local local consultant to conduct training for the Police Inspectorate of Kosovo (PIK) to monitor the KP Confidence and Satisfaction programme

ISSUED BY OSCE Mission in Kosovo
VACANCY TYPE Experts/Consultants
DUTY STATION Prishtine / Pristina
DATE OF ISSUE 19 August 2020
DEADLINE FOR APPLICATION 26 August 2020 - 23:59 Central European Time (CET/CEST)


For a number of years the Department for Security and Public Safety (DSPS) of the OSCE Mission in Kosovo (OMiK) continues to contribute proactively in to the development of the security and public safety sector in Kosovo. To ensure sustainable progress of the Kosovo Police (KP), and Police Inspectorate of Kosovo (PIK), the Community Safety Development Section (CSDS) within the DSPS will continue to provide support to these institutions through the implementation of activities envisaged in the KP Strategic Development Plan 2016-2020, KP Community Policing Strategy and Action Plan 2017-2021 and Police Inspectorate Strategy 2019-2022. The capacity building support will be targeted at developing the human resources management capacities of these institutions and be will delivered through tailored specialized training courses.

In line with both the mandated Mission’s priorities for 2020 and the requested needs of the beneficiaries, the CSDS will assist the PIK in their efforts to build operational and scientific capabilities to perform credible and professional monitoring services. Training related activity for the staff PIK is based on their respective identified training needs and recommendations provided by OMiK during 2019.

To ensure that there are sustainable mechanisms functioning effectively to monitor the KP performance, special attention will be given to building the capacities of the PIK as a mandated agency for conducting independent external oversight and monitoring of the KP performance through inspections of KP structures and functions to ensure accountability, effectiveness and efficiency in the implementation of the Confidence and Satisfaction Programme. This will be done primarily by ensuring that KP provides higher quality of services to victims of crime and the public.

OMiK will support PIK to further develop their operational capacities in internal inspection of the KP functions to ensure that the victims of crime receive qualitative services from the KP. In this regard, OMiK will provide specialized training for the PIK to monitor the KP Confidence and Satisfaction programme.

To ensure the objectives of the project is met, in September 2020, the CSDS will facilitate the organization of five-day training workshop for 20 selected members of the PIK. The purpose of this activity is to develop and enhance the capability of the PIK inspectors in  order for them to gain advanced skills in the field of research methods and methodologies, which will serve them later to monitor the performance of KP while delivering public services, and to ensure transparency and accountability of the KP officers of all levels. Likewise, the intention of this training is to develop the PIK capacities to monitor the KP Confidence and Satisfaction Programme, supported by OMiK since 2016, in order for the KP to deliver an improved level service to victims of crime, thus improving the levels of satisfaction of the public and increase their confidence. For this training, OMiK will engage a consultant/expert in the field of research methods and methodologies to deliver the training. The CSDS will cover the cost for the local expert (SSA) including lunch and refreshments for 20 PIK participants.

The training will focused on the research methods and methodologies to conduct the quantitative and qualitative surveys. The overall aim of the training is to equip the participants with enhanced knowledge and practical skills on how to identify the research approach, then the research design, as well as the advantages and disadvantages of the research tools. Likewise the training will be focussed on how to produce valid results, the sample size and the sampling strategy to be applied, and the data collection and analysis methods including discussion on the ethical considerations and limitations posed by the research methodology, as well as the possible problems participants may come across during the research.

The training is to enhance the skills of participants through focusing on;

1. Survey: Definition

2. Research Approach

3. Research Design

4. Research Methods

5. Characteristics of a Survey

• Sample and Sample Determination • Survey Questions: Questionnaire for your survey • Survey Logic: Survey Skip Logic and Branching

6. Survey Methods • Survey Methods based on Design • Survey Methods based on Distribution

7. Survey Data Collection • Survey Data Analysis

8. What is an Online Survey? • What are the Advantages of an Online Survey

9. Who Conducts the Surveys?

10. Survey Examples

11. How is a Survey Created and Designed?

12. Planning interview strategies and conducting follow up interviews.


The objective of this activity, which will be delivered by a local expert hired by OMIK, is to provide the participants with the opportunity to enhance their knowledge and skills on ensuring integrity and credibility to PIK.

Tasks and Responsibilities 

Under the supervision of the Chief of CSDS, the local expert shall:

  • Draft the training methodology and materials in consultation with CSDS and deliver final training agenda, video presentations, PowerPoint presentations, practical exercises and case studies, a pre course evaluation test and a training evaluation questionnaire satisfactorily incorporating the CSDS comments and submit to the Chief of CSDS and in electronic form/as agreed with the CSDS Chief;
  • Conduct three (3) days of a training in the field of qualitative and quantitative surveys, research methods and methodologies for 20 PIK participants and assist them to cope with the challenges that they meet during the training. Given the situation with Coronavirius disease (COVID -19), the consultant should be prepared and consider the option to deliver the training remotely;
  • Provide advice on the sustainability of the training programme in the relevant area to the CSDS;
  • Produce the final consultancy report and recommendations for further action.


  • By 07 September 2020 submit the final proposal of an assessment methodology satisfactorily incorporating the CSDS and OCC comments, if applicable, to the Chief of CSDS in electronic form;
  • By 10 September 2020 prepare the final assessment field work agenda satisfactorily incorporating the CSDS comments and submit to the Chief of CSDS and in electronic form/as agreed with the CSDS Chief;
  • From 23 to 25 September 2020, conduct the training in the field of qualitative and quantitative surveys, research methods and methodologies for 20 PIK inspectors;
  • By 10 October 2020, submit to the Chief of CSDS the final consultancy report including assessment of the participants, the effectiveness of the training materials/methodology, recommendations for further action and the sustainability of the training programme in the relevant area, etc.

Performance Indicators

  • Final training plan, agenda, presentations, exercises, case studies and training evaluation questionnaire incorporating the CSDS comments submitted to the Chief of CSDS on time, in the agreed form and of quality satisfactory to the Chief of CSDS;
  • Training delivered as scheduled/planned in a requested format and to the satisfaction of the CSDS Chief;
  • Positive feedback from the training participants (training evaluation questionnaire);
  • The completed pre course evaluation test and the training evaluation questionnaire;The final consultancy report is submitted to the Chief of CSDS on time and of quality satisfactory to the Chief of CSDS.

Necessary Qualifications 

  • University degree in Sociology, Criminology, Law, or other similar qualification relevant to the topic;
  • Minimum twelve (7) years of relevant professional experience on the area of survey methodologies;
  • At least five (5) years’ experience on conducting training in the public sector, preferably internal affairs or any other public institutions or oversight bodies;
  • Professional fluency in English;
  • Demonstrated ability and willingness to work as a member of a team, with people of different cultural and religious backgrounds and demonstrated gender sensitivity;
  • Flexibility, adaptability and the ability to work under pressure and with limited periods.

Remuneration Package  

Remuneration will depend on the qualifications and experience of individual experts as well as the detailed work plan to be agreed upon and will be based on the current OSCE consultancy rates.

How To Apply  

In order to apply for this position you must complete the OSCE's online application form, found under https://jobs.osce.org/. Applicants are encouraged to use the online recruitment and only fully completed OSCE applications will be accepted. However, if you have technical difficulties with the system you may use the offline application form found under https://jobs.osce.org/resources/document/offline-application-form and forward the completed form quoting the vacancy number by e-mail to: consultancy.omik@osce.org. In line with your qualifications please indicate preference to one or more field of expertise listed above (while using the online application the field of expertise preference can be indicated in the cover letter part). Kindly note that applications received after the deadline, submitted in different formats than the OSCE Application Form or in other languages than the English language would not be considered. The OSCE is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious, ethnic and social backgrounds to apply.

Apply online.