Associate Performance Management Officer

64x64 united nations
Listing Type


Job Opening

Department/Office: United Nations Mission in Kosovo
Duty Station: PRISTINA_ISC
Posting Period: 05 January 2021 - 03 February 2021
Job Opening Number: 21-Logistics and Supply Chain-UNMIK-146934-R-Pristina (M)
Staffing Exercise N/A

Org. Setting and Reporting

This position is located in the United Nations Interim Administration Mission in Kosovo (UNMIK). The Associate Performance Management Officer reports to the Chief Mission Support.


The incumbent manages performance of all operations within the mission support. S/he is responsible for defining and managing cross-cutting initiatives like Business Intelligence and quality management systems apart from being accountable for the property management unit.

Assist in the identification of information sources from Enterprise Resource planning (ERP) systems modules and other relevant systems of record to capture required data for the end-to-end processes under UNMIK Mission Support Division (MSD) operations. Extract, manipulate, integrate, and prepare data for analysis, dashboards, monitoring and visualization, using tools such as Power BI, etc. Develop, optimize, and maintain visualization tools to provide real-time insights to business data. Perform periodic data quality control and ensure that governance processes are in place and are being followed. Support the development of BI centre of excellence at UNMIK, by extending BI training and product development support to all sections/units including substantive, as well as to other UN entities and for global priority projects.

As guided by the supervisor, prepare recommendations on data analysis. Produce timely and actionable information which help drive business results and guide decision making process. As guided by the supervisor, contribute to the development of business rules, guidelines, standard operating procedures, and other guidance materials based on the UN regulations.
Prepare and assist the formulation of Key Performance Indicators (KPIs) and a suitable monitoring framework for mission support activities, in line with the strategy and mandate of peace-keeping operations of UNMIK.

Act as a focal point for UNHQ-led initiatives in the areas of process redesign, business intelligence or data analytics.

Contribute to the proper execution of functions carried out within the Unit/Section and assist with development of work plans and supervision of support staff. Assist in the analysis and identification of requirements for capacity building and provide support for conducting training events.

Maintain and periodically recommend to MSD Leadership updates for short and medium-term roadmap for Quality Assurance within MSD. Implement the QA internal audit plan, monitor and evaluate the workflows, procedures, and performance of all MSD units in accordance with SOPs.

As guided by the Chief of Mission Support, develop in consultation with Pillar Chiefs periodic client survey assessments and coordinate follow up for implementation of action plans, within delegated authority, to address the survey feedback and periodic updates.

Provide support with the gathering of requirements from various stake holders and process owners to define specific business requirements for the performance management. Contribute for the development and promulgation of Business Intelligence Guidance and Procedures and monitor specific aspects for compliance.

Perform other duties, as required.


•Professionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

•Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

•Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

•Technological Awareness Keep abreast of available technology. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.


Advanced university degree (Master’s degree or equivalent) in Supply Chain Management, Logistics, InformationManagement, Business Administration, Advanced Computing, or related area. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Certification in Project Management (Prince2 or equivalent) is desirable. Certification in Supply Chain (SCOR-P or equivalent), and/or Lean Six Sigma is desirable.

Work Experience

A minimum of 2 years of progressively responsible experience in Supply Chain management, logistics, procurement
or related area is required.
Experience in the development, implementation and maintenance of business intelligence/analytics tools and applications, management dashboards or related areas is highly desirable.
Experience in supply chain performance management is desirable.
Experience working with Excel and Data Base Management (Access) is required.
Experience in working with Supply Chain Management in an international setting is desirable.
Experience in producing tools and materials (reports, presentations) to communicate data-driven insights to clients
and senior decision-makers using MS Power BI, MS Excel, PowerPivot, Tableau, Qlik Sense, Structure Query
Language (SQL) or any other similar analytics toolsets is desirable.
Experience in sourcing, cleaning, preparing, analysing and integrating data, selecting and developing visualization/metrics that enable easy communication/interpretation by the users is desirable.
Experience in a consulting/advisory role with client orientation is desirable, with substantive, military, police, and support clients in peacekeeping context.
Experience with provision of training and development of training material to clients is desirable.
Experience in development and implementing ERP Supply Chain management solutions is desirable.


English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English (oral and written) is required. Knowledge of another UN official language is desirable.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. Extension of the appointment is subject to extension of the mandate and/or the availability of the funds

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

Apply now.

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